Posts by Roger Kingkade
CASE STUDY: Time-Saving Integration with Golf Genius
Club Unity + Golf Genius
Time Saving Integrations
How Golf Pros Can Use Tee Sheet Automation
“Automation frees up human beings to do higher-value work.”
– Andy Stern.
REPORT: How Members Want to be Helped
Providing customer support (helping members) over the phone is good. Having a tee sheet that doesn’t require help is even better.
Read MoreHow To Improve Customer Service by Not Answering the Phone
We talk a lot about decreasing phone calls to the pro shop. Golf pros that use our tee sheet tell us when a shop assistant is on the phone, they’re not assisting people in the shop.
Read MoreIncrease Member Satisfaction Instantly with a Software Upgrade
“Everybody likes an upgrade!”
Read MoreTop Frustrations We’ve Heard from Golf Pros
“Nothing feels worse than being on the phone with a member while another member is standing in the pro shop not getting service.”
Read More